Last updated: June 2, 2026
These Terms and Conditions govern access to and use of chatassist24.com, as well as the purchase, licensing, support, updates, renewals and use of the ChatAssist24 plugin.
Product owner
Owner: Rubén Teruel Córcoles
Tax ID: 35597256H
Tax address: C/ Buen Suceso 13, [postal code, city, province], Spain
Email: contact@chatassist24.com
Trade name: ChatAssist24
Product
ChatAssist24 is a WordPress plugin designed to create a conversational assistant for websites, online stores and service businesses, including features such as automated replies, tours, lead capture, campaigns, surveys, support, WooCommerce, recommender tools, quote simulators and related features.
Free plan and paid licences
ChatAssist24 may offer a free plan and paid plans. Features, installation limits, support, updates, licence duration and included capabilities depend on the selected plan.
Paid licences are offered on an annual basis.
Purchase process
Paid licences are purchased through Freemius. When starting the purchase process, the user will be redirected to the relevant checkout or portal, where the price, applicable taxes, currency, payment method, billing details, renewal terms and transaction confirmation will be displayed.
The paid contract will be completed when the checkout confirms the transaction and the corresponding licence is issued or activated.
Freemius, payments, invoicing and taxes
ChatAssist24 licence payments are processed through Freemius. For transactions processed through its checkout, Freemius may act as reseller, Merchant of Record, payment processor, invoicing entity for the buyer and manager of applicable indirect taxes.
This means that Freemius may calculate, collect and remit VAT, sales tax or other taxes depending on the buyer’s country, billing details, currency, valid VAT ID or other applicable circumstances.
Rubén Teruel Córcoles does not directly charge the end customer when the transaction is fully processed through Freemius checkout. In that case, the buyer’s invoice will be issued by the entity identified in the checkout, invoice or customer portal.
Final price
Prices displayed on the website are for commercial and informational purposes. The final price, taxes, currency and exact payment terms will be those displayed in the Freemius checkout at the time of purchase.
Licence grant
Purchasing a ChatAssist24 licence grants the customer a limited, non-exclusive, non-sublicensable, non-transferable and revocable licence to install and use the plugin according to the subscribed plan.
The licence does not constitute a sale of the software or a transfer of intellectual property rights. The customer may not resell, sublicense, distribute, modify, decompile, reverse engineer, circumvent licence limits or exploit the plugin beyond the scope permitted by law and by the purchased plan.
Installation limits
The number of permitted installations depends on the selected plan. If the limit is exceeded, the customer may need to upgrade the plan or purchase an additional licence.
Support and updates
While the licence is active, the customer is entitled to support and updates included in the subscribed plan.
Support is provided by email or ticket. Support covers issues related to the standard operation of the plugin, but does not include, unless expressly agreed, custom development, complex customisations, general WordPress maintenance, conflicts caused by third parties, hosting configuration, web design, strategic consultancy or custom integration with external tools.
Automatic renewal
Paid licences are annual and renew automatically unless cancelled before the renewal date.
The customer may cancel future renewals through the customer portal provided by Freemius or by contacting support. Cancellation prevents future charges but does not necessarily imply a refund for periods already paid, unless required under the Refund Policy or applicable law.
Uninstalling, disabling or not using the plugin does not by itself cancel the subscription.
Free plan
The free plan may have limited features, may not include priority support and may be changed, suspended or withdrawn. Use of the free plan does not automatically grant entitlement to personalised support, premium updates or paid features.
Right of withdrawal and digital content
ChatAssist24 is a digital product. When the user purchases a licence, access to the software, download, licence or activation may begin immediately after purchase.
If the buyer is a consumer, they may have a legal 14-day withdrawal right unless they have expressly accepted the immediate start of the digital supply and, where applicable, the loss or limitation of the withdrawal right under applicable law.
This does not limit the consumer’s legal rights in case of lack of conformity of the digital content or service.
Refunds
ChatAssist24’s commercial refund policy is 14 days from the initial purchase or renewal, according to the Refund Policy published on this website.
Refunds will be processed through Freemius or the relevant payment system where the transaction was processed by that platform.
Licence suspension or cancellation
We may suspend or cancel a licence in case of fraud, non-payment, chargeback, system abuse, unauthorised use, breach of these terms, unlawful distribution of the plugin or attempts to bypass technical or commercial limits.
Compatibility
ChatAssist24 is designed for WordPress. Certain features may require WooCommerce, a specific WordPress version, additional plugins, technical configuration or third-party services.
Compatibility with every installation, theme, plugin, server, configuration or third-party customisation is not guaranteed.
Limitation of liability
To the fullest extent permitted by law, ChatAssist24 is provided without guarantee that it will be error-free or compatible with all technical environments.
Except in cases of wilful misconduct, gross negligence or liability that cannot legally be excluded, total liability for direct damages shall be limited to the amount actually paid by the customer for the affected licence during the 12 months preceding the event giving rise to the claim.
We shall not be liable for loss of profit, loss of data, loss of business, business interruption, indirect damages or problems caused by third parties, unless otherwise required by law.
Data protection
Personal data processing is governed by the Privacy Policy. Payments, invoicing, licences, subscriptions and customer portal managed by Freemius are also governed by that platform’s terms and policies.
Applicable law and jurisdiction
These Terms are governed by Spanish law, without prejudice to any mandatory rights consumers may have under the law of their country of residence.
Any dispute shall be submitted to the competent Spanish courts, unless applicable law provides for another mandatory venue.
Refund Policy
Last updated: June 2, 2026
This Policy governs refunds applicable to paid ChatAssist24 licences.
Refund period
We offer a commercial refund guarantee of 14 calendar days from the initial purchase or renewal.
To request a refund, the customer must contact us within that period at:
or through the support channel or customer portal provided after purchase.
Covered purchases
Refunds may be requested for:
- Initial purchase made by mistake.
- Relevant technical incompatibility that cannot reasonably be solved.
- Serious plugin failure preventing essential contracted use.
- Automatic renewal requested within the 14-day period.
- Duplicate charge or obvious billing error.
- Other cases required under applicable law.
Cases where refunds may not apply
Without prejudice to consumers’ legal rights, refunds may be denied in whole or in part in cases such as:
- Request submitted after the 14-day period.
- Abusive, fraudulent or terms-violating use.
- Repeated abusive refund attempts.
- Unjustified chargebacks without prior contact with support.
- Incompatibilities caused by modifications, plugins, themes, hosting or external developments not related to ChatAssist24.
- Custom services, consultancy, installation or bespoke work, if separately contracted and already started or delivered.
- Lack of use of the plugin or a simple change of mind outside the guarantee period.
Digital products and withdrawal right
ChatAssist24 is a digital product. Access to the licence, download, activation or use may begin immediately after purchase.
If the buyer is a consumer, they may have a legal 14-day withdrawal right unless they have expressly accepted the immediate start of the digital supply and, where applicable, the loss or limitation of the withdrawal right under applicable law.
This Policy does not limit legal rights in case of lack of conformity of the digital content or service.
Refund method
If the refund is approved, it will be processed through Freemius or the relevant payment system, usually using the same payment method used for the purchase.
The actual processing time will depend on Freemius, the payment gateway, the issuing bank or the payment provider used.
Effects of refund
When a refund is approved:
- The licence may be cancelled or disabled.
- Access to updates and support may end.
- The associated subscription may be cancelled.
- Corrective invoicing documentation may be issued by Freemius or the applicable invoicing system.
Automatic renewals
Annual licences renew automatically unless cancelled before the renewal date. Customers can cancel future renewals through the Freemius customer portal or by contacting support.
Uninstalling, disabling or not using the plugin does not equal cancellation of the automatic renewal.
How to request a refund
To request a refund, email:
Include:
- Name and email used for the purchase.
- Order or invoice number, if available.
- Date of charge.
- Reason for the request.
- Screenshots or technical information if the reason is an error or incompatibility.
Chargebacks and disputes
Before initiating a dispute or chargeback with your bank or payment provider, we recommend contacting support so we can try to resolve the issue.
In the event of a chargeback, the licence may be temporarily suspended until the dispute is resolved.
