{"id":157,"date":"2026-06-02T03:58:13","date_gmt":"2026-06-02T07:58:13","guid":{"rendered":"https:\/\/chatassist24.com\/?page_id=157"},"modified":"2026-10-09T03:24:23","modified_gmt":"2026-10-09T07:24:23","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/chatassist24.com\/es\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<style>\n.ca24-legal{--ca24-ink:#152034;--ca24-muted:#546276;--ca24-line:#e2e8ed;--ca24-green:#168d4c;max-width:980px;margin:0 auto;padding:52px 24px 90px;font-family:Inter,system-ui,-apple-system,\"Segoe UI\",sans-serif;color:var(--ca24-ink);line-height:1.72}\n.ca24-legal h1{font-size:clamp(32px,4vw,48px);letter-spacing:-.04em;line-height:1.1;color:var(--ca24-ink);margin:14px 0 12px}\n.ca24-legal h2{font-size:clamp(21px,2.5vw,27px);color:var(--ca24-ink);letter-spacing:-.02em;margin:42px 0 12px;line-height:1.25}\n.ca24-legal h3{font-size:18px;color:var(--ca24-ink);margin:26px 0 10px}\n.ca24-legal p,.ca24-legal li{color:#3c4a5d;font-size:15px;line-height:1.8}\n.ca24-legal p{margin:0 0 16px}\n.ca24-legal ul{padding-left:24px;margin:8px 0 22px}\n.ca24-legal li{margin:6px 0}\n.ca24-legal a{color:#138348;text-underline-offset:3px}\n.ca24-legal .ca24-legal-kicker{display:inline-block;font-weight:800;font-size:12px;letter-spacing:.12em;text-transform:uppercase;color:var(--ca24-green)}\n.ca24-legal .ca24-legal-date{color:var(--ca24-muted);font-size:13px;margin-bottom:26px}\n.ca24-legal .ca24-legal-ident{padding:22px 24px;border:1px solid var(--ca24-line);border-radius:16px;background:#f7faf8;margin:22px 0 26px}\n.ca24-legal .ca24-legal-ident p{margin:5px 0}\n.ca24-legal .ca24-legal-note{border-left:3px solid var(--ca24-green);padding:12px 18px;background:#f7faf8;margin:20px 0}\n.ca24-legal .ca24-legal-table{width:100%;border-collapse:collapse;font-size:14px;display:block;overflow:auto}\n.ca24-legal .ca24-legal-table th,.ca24-legal .ca24-legal-table td{padding:12px;text-align:left;border-bottom:1px solid var(--ca24-line);vertical-align:top;min-width:120px}\n.ca24-legal .ca24-legal-table th{color:#152034;background:#f7faf8}\n.ca24-legal hr{border:0;border-top:1px solid var(--ca24-line);margin:30px 0}\nhtml[lang^=\"es\"] .ca24-legal--en{display:none!important}\nhtml:not([lang^=\"es\"]) .ca24-legal--es{display:none!important}\n@media(max-width:600px){.ca24-legal{padding:30px 18px 60px}.ca24-legal .ca24-legal-ident{padding:18px}}\n<\/style>\n<div class=\"ca24-legal\"><!-- CA24_EN_START --><section class=\"ca24-legal--en\" lang=\"en\" data-no-translation>\n<span class=\"ca24-legal-kicker\">Personal data<\/span><h1>Privacy Policy<\/h1><p class=\"ca24-legal-date\">Last updated: 9 October 2026<\/p>\n<p>This policy explains how ChatAssist24 processes personal data on this website and in its support channels, in accordance with the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3\/2018 (LOPDGDD).<\/p>\n<div class=\"ca24-legal-ident\"><p><strong>Controller:<\/strong> Rub\u00e9n Teruel C\u00f3rcoles \u00b7 NIF 35597256H<\/p><p><strong>Address:<\/strong> C\/ Buen Suceso 13, 02313 Pe\u00f1ascosa, Albacete, Spain<\/p><p><strong>Contact and data-protection requests:<\/strong> <a href=\"mailto:contact@chatassist24.com\">contact@chatassist24.com<\/a><\/p><\/div>\n<h2>1. Categories of data<\/h2><p>Depending on the interaction, data may include: name, email, contact details and messages voluntarily sent; the information needed to answer support questions; website security information such as IP address, access time, browser and technical logs; consent preferences and identifiers related to cookies; and, if a purchase system is later activated, licence, subscription and transaction identifiers received from its provider.<\/p><p>Do not send health, payment-card or other sensitive information through the public demo or chat. The demo uses example content, not real transactions. If a form requests personal data, its own first-layer privacy notice must also explain the relevant processing.<\/p>\n<h2>2. Purposes and lawful bases<\/h2>\n<table class=\"ca24-legal-table\"><thead><tr><th>Purpose<\/th><th>Legal basis<\/th><\/tr><\/thead><tbody>\n<tr><td>Respond to enquiries, provide requested information and manage support<\/td><td>Pre-contractual steps, contract where applicable, or legitimate interest in responding to non-contractual enquiries<\/td><\/tr>\n<tr><td>Protect the website, prevent abuse and maintain technical logs<\/td><td>Legitimate interests in security and, where applicable, legal obligations<\/td><\/tr>\n<tr><td>Manage any purchases, licences, invoicing and renewals after the commercial system is enabled<\/td><td>Contract and applicable legal obligations<\/td><\/tr>\n<tr><td>Send optional newsletters and marketing messages<\/td><td>Consent or a legally permitted existing-customer relationship, with an easy opt-out<\/td><\/tr>\n<tr><td>Non-essential analytics, advertising or external media cookies<\/td><td>Consent where required; details in the Cookie Policy<\/td><\/tr>\n<tr><td>Respond to legally valid requests and defend claims<\/td><td>Legal obligations or legitimate interest, as applicable<\/td><\/tr>\n<\/tbody><\/table>\n<h2>3. Chat widget and demonstration<\/h2><p>The public demo is intended for testing and uses simulated products, orders and statistics. Interactions may be processed technically to display the demo; do not enter real personal data. The ChatAssist24 website widget may also process messages provided by visitors. Data should only be retained where necessary for the configured service and in line with a disclosed retention period. A separate business website using the ChatAssist24 plugin is responsible for providing its own privacy information to its customers and establishing the required data-processing arrangements.<\/p>\n<h2>4. Recipients and service providers<\/h2><p>Data may be accessed by service providers strictly needed for website hosting, security, email delivery, maintenance and support, subject to applicable agreements and safeguards. Non-essential analytics, marketing and media providers will only receive data when their services are actually configured and lawful consent has been obtained where required.<\/p><p><strong>Sales are not yet enabled through Freemius.<\/strong> If the payment and licensing integration is enabled, this section and the checkout notices will be updated to identify the parties, their roles, data categories and applicable privacy policies before processing a purchase.<\/p>\n<h2>5. International transfers<\/h2><p>Some providers may operate outside the European Economic Area. Where personal data is transferred internationally, the controller must rely on a valid GDPR transfer mechanism, such as an adequacy decision or appropriate safeguards, and provide the information required by law. Specific recipients and safeguards must be checked when services are activated.<\/p>\n<h2>6. Retention<\/h2><p>Enquiries without a subsequent contractual relationship are generally retained only for the time needed to address them and any applicable limitation period. Contractual and support records, if any, are kept during the relationship and applicable legal periods. Accounting and tax records are retained for legally prescribed periods. Marketing data is retained until consent is withdrawn or another lawful basis ceases. Technical and security logs are retained for a proportionate period; cookie lifetimes are shown in the Cookie Policy and the live cookie inventory. The controller periodically reviews and deletes unnecessary data.<\/p>\n<h2>7. Your rights<\/h2><p>You may request access, rectification, erasure, restriction, objection, portability where applicable and withdrawal of consent at any time, without affecting prior lawful processing. Requests can be sent to <a href=\"mailto:contact@chatassist24.com\">contact@chatassist24.com<\/a>. We may request information strictly needed to confirm identity. You also have the right to complain to the <a href=\"https:\/\/www.aepd.es\/\" target=\"_blank\" rel=\"noopener\">Spanish Data Protection Agency (AEPD)<\/a>.<\/p>\n<h2>8. Security and minors<\/h2><p>Reasonable technical and organisational measures are applied to protect personal data. This site and product are intended for professional and adult users, not for collecting personal data from children. Any report of inappropriate data collection can be sent to the contact email above.<\/p>\n<h2>9. Cookies and updates<\/h2><p>Visit our <a href=\"\/cookie-policy\/\">Cookie Policy<\/a> to manage cookie preferences. We will update this policy when services, providers or legal requirements change. Material changes will be communicated where required.<\/p><\/section><!-- CA24_EN_END --><!-- CA24_ES_START --><section class=\"ca24-legal--es\" lang=\"es\" data-no-translation>\n<span class=\"ca24-legal-kicker\">Datos personales<\/span><h1>Pol\u00edtica de privacidad<\/h1><p class=\"ca24-legal-date\">\u00daltima actualizaci\u00f3n: 9 de octubre de 2026<\/p>\n<p>Esta pol\u00edtica explica c\u00f3mo ChatAssist24 trata los datos personales de los visitantes y usuarios de sus canales de soporte, conforme al Reglamento General de Protecci\u00f3n de Datos (RGPD) y a la Ley Org\u00e1nica 3\/2018 (LOPDGDD).<\/p>\n<div class=\"ca24-legal-ident\"><p><strong>Responsable:<\/strong> Rub\u00e9n Teruel C\u00f3rcoles \u00b7 NIF 35597256H<\/p><p><strong>Domicilio:<\/strong> C\/ Buen Suceso 13, 02313 Pe\u00f1ascosa (Albacete), Espa\u00f1a<\/p><p><strong>Contacto y ejercicio de derechos:<\/strong> <a href=\"mailto:contact@chatassist24.com\">contact@chatassist24.com<\/a><\/p><\/div>\n<h2>1. Datos tratados<\/h2><p>Seg\u00fan la interacci\u00f3n, pueden tratarse: nombre, correo electr\u00f3nico, datos de contacto y mensajes remitidos voluntariamente; datos necesarios para responder solicitudes de soporte; informaci\u00f3n de seguridad como IP, fecha de acceso, navegador y registros t\u00e9cnicos; preferencias de consentimiento e identificadores de cookies; y, si se habilita m\u00e1s adelante un sistema de compra, identificadores de licencia, suscripci\u00f3n y operaci\u00f3n recibidos del proveedor correspondiente.<\/p><p>No introduzcas datos de salud, tarjetas bancarias ni otra informaci\u00f3n sensible en la demo o el chat p\u00fablico. La demo utiliza ejemplos, no transacciones reales. Los formularios que recojan datos personales deber\u00e1n mostrar tambi\u00e9n la informaci\u00f3n b\u00e1sica sobre el tratamiento en el propio formulario.<\/p>\n<h2>2. Finalidades y bases jur\u00eddicas<\/h2><table class=\"ca24-legal-table\"><thead><tr><th>Finalidad<\/th><th>Base jur\u00eddica<\/th><\/tr><\/thead><tbody>\n<tr><td>Responder consultas, proporcionar informaci\u00f3n solicitada y prestar soporte<\/td><td>Medidas precontractuales, contrato cuando corresponda o inter\u00e9s leg\u00edtimo en responder consultas no contractuales<\/td><\/tr>\n<tr><td>Proteger la web, prevenir abusos y mantener registros t\u00e9cnicos<\/td><td>Inter\u00e9s leg\u00edtimo de seguridad y, en su caso, obligaciones legales<\/td><\/tr>\n<tr><td>Gestionar futuras compras, licencias, facturaci\u00f3n y renovaciones cuando se habiliten<\/td><td>Contrato y obligaciones legales aplicables<\/td><\/tr>\n<tr><td>Enviar boletines o comunicaciones comerciales opcionales<\/td><td>Consentimiento o relaci\u00f3n contractual previa en los supuestos permitidos, con baja sencilla<\/td><\/tr>\n<tr><td>Cookies no necesarias de anal\u00edtica, publicidad o contenido externo<\/td><td>Consentimiento cuando resulte exigible; v\u00e9ase la Pol\u00edtica de cookies<\/td><\/tr>\n<tr><td>Atender obligaciones legales y defender reclamaciones<\/td><td>Obligaciones legales o inter\u00e9s leg\u00edtimo, seg\u00fan corresponda<\/td><\/tr>\n<\/tbody><\/table>\n<h2>3. Chat y entorno de demostraci\u00f3n<\/h2><p>La demo p\u00fablica utiliza productos, pedidos y estad\u00edsticas ficticios y est\u00e1 pensada para pruebas. Las interacciones pueden procesarse t\u00e9cnicamente para mostrar sus resultados; no introduzcas datos personales reales. El widget del sitio ChatAssist24 tambi\u00e9n puede tratar los mensajes que escriban los visitantes. Los datos solo deber\u00e1n conservarse cuando resulte necesario para el servicio configurado y dentro del plazo informado. Una web de terceros que instale el plugin ChatAssist24 deber\u00e1 ofrecer su propia informaci\u00f3n de privacidad a sus clientes y formalizar los acuerdos de tratamiento que correspondan.<\/p>\n<h2>4. Destinatarios y proveedores<\/h2><p>Podr\u00e1n acceder a los datos proveedores necesarios de alojamiento web, seguridad, correo, mantenimiento y soporte, con los contratos y garant\u00edas que resulten exigibles. Los proveedores opcionales de anal\u00edtica, marketing y contenidos externos solo recibir\u00e1n datos cuando sus servicios est\u00e9n efectivamente configurados y se haya obtenido consentimiento v\u00e1lido si corresponde.<\/p><p><strong>Las ventas mediante Freemius a\u00fan no est\u00e1n habilitadas.<\/strong> Cuando se configure el sistema de cobro y licencias, se actualizar\u00e1 esta secci\u00f3n y la informaci\u00f3n del checkout para identificar intervinientes, funciones, categor\u00edas de datos y pol\u00edticas aplicables antes de tramitar compras.<\/p>\n<h2>5. Transferencias internacionales<\/h2><p>Algunos proveedores pueden operar fuera del Espacio Econ\u00f3mico Europeo. Las transferencias internacionales de datos personales deber\u00e1n ampararse en un mecanismo v\u00e1lido del RGPD, como una decisi\u00f3n de adecuaci\u00f3n o garant\u00edas apropiadas, e informarse seg\u00fan la normativa. Se revisar\u00e1n los destinatarios y garant\u00edas concretas al activar cada servicio.<\/p>\n<h2>6. Conservaci\u00f3n<\/h2><p>Las consultas sin relaci\u00f3n contractual posterior se conservar\u00e1n \u00fanicamente durante el tiempo necesario para responderlas y atender, en su caso, las responsabilidades exigibles. Los registros contractuales y de soporte, si los hubiera, se conservar\u00e1n durante la relaci\u00f3n y los plazos legales correspondientes. La documentaci\u00f3n contable o fiscal se conservar\u00e1 durante los plazos legalmente exigidos. Los datos comerciales se tratar\u00e1n hasta retirar el consentimiento o cesar otra base v\u00e1lida. Los registros t\u00e9cnicos y de seguridad se mantendr\u00e1n durante un plazo proporcionado; la duraci\u00f3n de cookies figura en la Pol\u00edtica de cookies y su inventario. El responsable revisar\u00e1 y eliminar\u00e1 peri\u00f3dicamente los datos innecesarios.<\/p>\n<h2>7. Derechos<\/h2><p>Puedes solicitar acceso, rectificaci\u00f3n, supresi\u00f3n, limitaci\u00f3n, oposici\u00f3n, portabilidad cuando proceda y retirada del consentimiento en cualquier momento, sin efecto retroactivo. Env\u00eda tu solicitud a <a href=\"mailto:contact@chatassist24.com\">contact@chatassist24.com<\/a>. Podr\u00e1n pedirse los datos estrictamente necesarios para comprobar la identidad. Tambi\u00e9n tienes derecho a reclamar ante la <a href=\"https:\/\/www.aepd.es\/\" target=\"_blank\" rel=\"noopener\">Agencia Espa\u00f1ola de Protecci\u00f3n de Datos (AEPD)<\/a>.<\/p>\n<h2>8. Seguridad y menores<\/h2><p>Se aplican medidas t\u00e9cnicas y organizativas razonables para proteger los datos personales. Esta web y el producto est\u00e1n orientados a usos profesionales y adultos, no a la recogida de datos de menores. Cualquier incidencia puede comunicarse al correo indicado.<\/p>\n<h2>9. Cookies y modificaciones<\/h2><p>Consulta la <a href=\"\/cookie-policy\/\">Pol\u00edtica de cookies<\/a> para gestionar tus preferencias. Esta pol\u00edtica se actualizar\u00e1 cuando cambien servicios, proveedores o exigencias legales. Los cambios sustanciales se comunicar\u00e1n cuando proceda.<\/p><\/section><!-- CA24_ES_END --><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Personal data Privacy Policy Last updated: 9 October 2026 This policy explains how ChatAssist24 processes personal data on this website 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